Comments on: Woman, angry with dead 5-Series replaces horse power with Ox power! http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/ Explaining the Chinese Car Industry and Chinese Cars Thu, 08 Jan 2009 14:27:16 +0000 http://wordpress.org/?v=2.2.2 By: Emery http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-127742 Emery Fri, 26 Dec 2008 20:13:06 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-127742 I have dumped my 735iL BMW for A HONDA Prelude. HONDA is much worst than BMW. Not just the consomer service, but the car too. I have dumped my 735iL BMW for A HONDA Prelude.
HONDA is much worst than BMW. Not just the consomer service, but the car too.

]]> By: gipsyrey http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-81876 gipsyrey Sat, 06 Sep 2008 07:40:43 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-81876 I am driving a bmw 325 since 2 years. the beijing dealer is quite o.k. and fixed some smaller issues under warranty. You can say what you want, bmw's are just great for driving. I am wondering if the car of this lady really had the problems she claimed or was there something else behind this show......... I am driving a bmw 325 since 2 years. the beijing dealer is quite o.k. and fixed some smaller issues under warranty. You can say what you want, bmw’s are just great for driving. I am wondering if the car of this lady really had the problems she claimed or was there something else behind this show………

]]> By: Vee http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54625 Vee Tue, 22 Jul 2008 16:20:13 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54625 Same goes here in Toronto, Canada. I'd a brand new 2000 E46 330ci, idiots at the dealership made razor cuts all over the windshield and rear window seals during the prep work. When they promised to fix it, the "same" idiot used a flat-head to pry them out (instead to using a plastic tool as listed in the service manual), the surrounding area left with dents and deep scratches in a brand new coupe. I spoke to BMW Canada, they'll not respond. It was only I published the info and pictures on the Internet, then BMW Canada and the dealer will act to put everything together, still not perfect. Minor incidents after, like screw driver mark on trunk lid, scratches around door entrance, greasy marks on windshield and interior linings... just to name a few. And this has gone through 5 different dealerships in the city. Worse than see the shadetree mechanics. the bottomline, whether BMW is the best vehicle maker or not, they certainly live up to the Ultimate Dreadful Experience, all because of poor aftersales service. I'll not drive another one until I come across a competent shop that can service these machines with some passion. Same goes here in Toronto, Canada. I’d a brand new 2000 E46 330ci, idiots at the dealership made razor cuts all over the windshield and rear window seals during the prep work. When they promised to fix it, the “same” idiot used a flat-head to pry them out (instead to using a plastic tool as listed in the service manual), the surrounding area left with dents and deep scratches in a brand new coupe. I spoke to BMW Canada, they’ll not respond.

It was only I published the info and pictures on the Internet, then BMW Canada and the dealer will act to put everything together, still not perfect.

Minor incidents after, like screw driver mark on trunk lid, scratches around door entrance, greasy marks on windshield and interior linings… just to name a few. And this has gone through 5 different dealerships in the city. Worse than see the shadetree mechanics.

the bottomline, whether BMW is the best vehicle maker or not, they certainly live up to the Ultimate Dreadful Experience, all because of poor aftersales service. I’ll not drive another one until I come across a competent shop that can service these machines with some passion.

]]> By: leo http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54522 leo Tue, 22 Jul 2008 02:42:07 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54522 These western corps even threaten to take angry consumers to the court for "damage" to their brand image by way of pulling a car they manufactured !!! These western corps even threaten to take angry consumers to the court for “damage” to their brand image by way of pulling a car they manufactured !!!

]]> By: Head Honcho http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54401 Head Honcho Mon, 21 Jul 2008 07:16:22 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54401 Those people are not easy to deal with for sure. I had all the paperwork to prove my car qualified under Lemon Law and they wouldn't do anything until I got a lawyer and ever then they threatened to just let it go to court. Those people are not easy to deal with for sure. I had all the paperwork to prove my car qualified under Lemon Law and they wouldn’t do anything until I got a lawyer and ever then they threatened to just let it go to court.

]]> By: dogtucker http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54388 dogtucker Mon, 21 Jul 2008 05:26:10 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54388 If you drive a cliche then you deserve what you get! If you drive a cliche then you deserve what you get!

]]> By: DirtyHarry http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54358 DirtyHarry Mon, 21 Jul 2008 00:20:07 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54358 The transmission problem is well-known. Thanks to the manufacturer in England who caused a lot of pain for Mini drivers. Fortunately they produced the Mini transmission "just" until its facelfit. The transmission problem is well-known. Thanks to the manufacturer in England who caused a lot of pain for Mini drivers. Fortunately they produced the Mini transmission “just” until its facelfit.

]]> By: aron http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54287 aron Sun, 20 Jul 2008 13:20:53 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54287 I've never had a car in the mainland, but my friend in Shanghai who recently bought a Cayenne has had the dealer frequently mail brochures and events, and even send a birthday cake to his house on his birthday. But then again, I do agree this is a problem with Chinese retailers in general, although I think this is starting to trend the other way. . As HK'ers love to say, "In today's society, this type of service is unacceptable!" (translated back to Cantonese) as everyone starts to compete on quality vs quantity. I’ve never had a car in the mainland, but my friend in Shanghai who recently bought a Cayenne has had the dealer frequently mail brochures and events, and even send a birthday cake to his house on his birthday. But then again, I do agree this is a problem with Chinese retailers in general, although I think this is starting to trend the other way.
.
As HK’ers love to say, “In today’s society, this type of service is unacceptable!” (translated back to Cantonese) as everyone starts to compete on quality vs quantity.

]]> By: bob http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54083 bob Sat, 19 Jul 2008 06:43:36 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54083 Carry on with complaints against BMW like this, and I bet CCT will get another angry phone call from the anti humor dept at BMW China. Carry on with complaints against BMW like this, and I bet CCT will get another angry phone call from the anti humor dept at BMW China.

]]> By: Head Honcho http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54079 Head Honcho Sat, 19 Jul 2008 06:23:52 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54079 BMW in the US isn't much better. I had a 2000 MINI Cooper that lost the transmission at 5000 miles. The car was in the shop 30 days in the first 3 months that I had it. Mostly problems the dealer caused by trying to fix other things. I would have never expected a dealer to use a screwdriver on the outside of the bumper to remove a chrome strip. Then it has to be painted two times because their were runs all over it. Back to the topic. I ended up needing a lawyer to file for Lemon Law because they said nothing was wrong with the car and the new transmission would be fine. Over 30 days in the shop for a brand new car within the first 3 months is ridiculous. Anyway there was a settlement and he car was returned for cash. They offered another car with me paying an extra $4,000 and not having the car while I waited 6 months for the new one on order. No compensation. So I ended up in a Honda Element. The people at BMW don't care about their customers. They have the same arrogant attitude that the dealerships have. I won't ever buy any of their products again. BMW in the US isn’t much better. I had a 2000 MINI Cooper that lost the transmission at 5000 miles. The car was in the shop 30 days in the first 3 months that I had it. Mostly problems the dealer caused by trying to fix other things. I would have never expected a dealer to use a screwdriver on the outside of the bumper to remove a chrome strip. Then it has to be painted two times because their were runs all over it. Back to the topic. I ended up needing a lawyer to file for Lemon Law because they said nothing was wrong with the car and the new transmission would be fine. Over 30 days in the shop for a brand new car within the first 3 months is ridiculous. Anyway there was a settlement and he car was returned for cash. They offered another car with me paying an extra $4,000 and not having the car while I waited 6 months for the new one on order. No compensation. So I ended up in a Honda Element. The people at BMW don’t care about their customers. They have the same arrogant attitude that the dealerships have. I won’t ever buy any of their products again.

]]> By: Bob http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54072 Bob Sat, 19 Jul 2008 04:55:08 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54072 The article mentions X5 and 525i - the picture shows this is a car not an SUV? The article mentions X5 and 525i - the picture shows this is a car not an SUV?

]]> By: gokuthestrong http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54068 gokuthestrong Sat, 19 Jul 2008 04:14:34 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54068 it really highlights how evil many of the western corps are. firstly when BMW sells their cars in china there are overprice to the max (i know that there are heavy taxes on cars in china). moreover the quality are always the shitty in the world. it really highlights how evil many of the western corps are. firstly when BMW sells their cars in china there are overprice to the max (i know that there are heavy taxes on cars in china). moreover the quality are always the shitty in the world.

]]> By: mark http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54064 mark Sat, 19 Jul 2008 03:05:25 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54064 I think the real problem here is often the after sales is left to a local contractor. I had some problems with my Motorola phone and the service I received, waiting more than 1 hour to speak to someone etc, no American would ever have put up with. I think the real problem here is often the after sales is left to a local contractor. I had some problems with my Motorola phone and the service I received, waiting more than 1 hour to speak to someone etc, no American would ever have put up with.

]]> By: woxihuanpijiu http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54035 woxihuanpijiu Fri, 18 Jul 2008 22:13:57 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-54035 I guess this just highlights the general lack of after sales service and warranties from Chinese retailers. There will always be a dud or two straight off the production line but with the typical Chinese service of "Thank you for shopping, goodbye and don't come back" it's not difficult to understand that she has issues with BMW and that dealership. New car problems are not just related to BWM, I have seen many new cars broken down on the side of the road from all the major manufacturers... I guess this just highlights the general lack of after sales service and warranties from Chinese retailers. There will always be a dud or two straight off the production line but with the typical Chinese service of “Thank you for shopping, goodbye and don’t come back” it’s not difficult to understand that she has issues with BMW and that dealership. New car problems are not just related to BWM, I have seen many new cars broken down on the side of the road from all the major manufacturers…

]]> By: mememe http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-53994 mememe Fri, 18 Jul 2008 17:47:38 +0000 http://www.chinacartimes.com/2008/07/18/woman-angry-with-dead-5-series-replaces-horse-power-with-ox-power/#comment-53994 wow 700 000 Yuan for a BMW wow 700 000 Yuan for a BMW

]]>